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But it adds functionality for businesses with more advanced or unique needs such as custom reporting, invoice processing, job cost tracking and investment management. Most of these features apply universally across all property types, while some are specific to certain property types. Select Features in the dropdown menu on your screen to choose a property type to learn more.View this infographic to quickly compare Breeze, Breeze Premier and Yardi Voyager features. There might be times when you have a unique question or can’t find a specific answer. In such cases, our live chat support is at your service. Just click the green chat button at the bottom-right of your screen in Breeze or Breeze Premier to connect with a real Breeze support person.

  • All you need is a reliable internet connection and a supported browser.
  • You don’t pay for calls that don’t happen, and our affordable rates are only assessed after maintenance support has been offered.
  • Complete the form on this page, and we’ll get in touch to set up a personalized demo that matches your unique portfolio.
  • We don’t expect you to remember everything off the bat.
  • We do everything in house so our understanding level of the accounting was a little more difficult but all of the customer support we had was amazing.

We don’t expect you to remember everything off the bat. You can revisit the tour at any time by clicking Tour in the dropdown Help menu at the top right of your screen. Follow us on our social media channels for all the latest industry updates and information.

If an applicant believes there is an error on his or her tenant screening report, it is important to first confirm that the information submitted to us was accurate and complete. Please note that Yardi cannot correct or request further investigation of an applicant’s personal current portion of long term debt definition information that was entered incorrectly. These corrections must be handled by the leasing staff or the responsible property management company. You don’t pay for calls that don’t happen, and our affordable rates are only assessed after maintenance support has been offered.

Built-in Help Center

One-on-one support is accessible via a toll-free hotline and email, and you’ll get regular notifications about new features and updates. Our development teams are also on hand for specialized troubleshooting, and our in-house cloud services team delivers connectivity support 24/7 via a dedicated hotline. After a lease is signed, how do you manage to provide high-level customer service on top of everything else you need to do? The answer is to make self-service the new customer service.

  • I have worked with Yardi software’s for 10 years and sold this to the owners on how much easier it would be for us in the office and how the reports would be way more accurate on numbers.
  • If you’re unsure where to find specific information, our advanced search tool is here to help.
  • Our support staff is here to help you with any questions you might have, Monday through Friday, 7 a.m.
  • There are no additional charges for our built-in support and training resources.

The webpage contains a wealth of important and helpful information for applicants. For questions about a bill or other billing-related inquiries, please contact us. Customer service representatives are available to assist you with any questions that you may have. We released some new and exciting products, were honored with awards and expanded our philanthropic efforts. IRO Summit is a free online event presented by NAA and Yardi Breeze. We have multiple speakers and sessions that help you stay informed and competitive in the modern housing market.

Refreshingly Simple Residential Software

Yardi Systems is committed to meeting the training needs of your business and offers a wide variety of cost-effective learning management resources to suit the individual needs of your employees. We offer both onsite and online training, classroom training, tailored training manuals, user conferences and more. Check out the RentCafe Connect brochure for more on how a maintenance call center can support your residents. Breeze is billed monthly and is based on an annual agreement. Breeze Premier is billed annually and based on an annual agreement. All contracts include the option to cancel at any time within the first 30 days.

Frequently asked questions:

That’s why we make getting the help you need easy too! Here are five Yardi Breeze support tools we know you’ll like. It is very user-friendly, and the ability to live chat with the support staff is fantastic. They are readily available to assist and answer any question you may have. Our dedicated support teams are assigned based on your real estate market.

Yardi Companies & Affiliates

Engage prospects with a customized, mobile-friendly website built to help you appear in search results. Being able to generate financial reports is a lot smoother with Breeze Premier and saves a lot of time. Before Yardi Breeze Premier, we were using spreadsheets. By far, the biggest improvement that we have now is rent collection. We are officially paperless, and all payments go through RentCafe. New to Yardi Breeze Premier and still can’t find what you need?

Exceptional support

Plus, you’ll increase your chances of getting a positive property review as well as positive feedback on your next tenant survey. It hurts to miss a maintenance call or respond late to important issues. Unless you make yourself available 24 hours a day, every day, middle-of-the-night or weekend maintenance requests might go unattended.

Average Support Response Time:

If it’s after hours and our support team has gone home for the
night, click the button to send an email instead and you will get an answer
just as soon as they’re back. Some help topics also have videos that show you exactly what to
do, every step of the way. Our training team is working hard to add even more
videos because we know that watching a video can be easier than reading when
you’re multitasking. We understand that when you are considering a rental applicant it is
important to resolve questions quickly. Although the credit bureau or
other reporting agency generally has 30 days to investigate disputes,
some disputes may be resolved in less time. If the dispute does not relate to information received from a credit
bureau or other reporting agency, the applicant will be directed to the
appropriate person who can help.

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Yardi Breeze’s intuitive design and modern, user-friendly interface make it easy to complete tasks from anywhere. The biggest impact I’ve seen from moving our business to Yardi Breeze is in the level of service we’ve been able to provide to our customers. We can operate like an A+ property but still give that smaller hometown service. Sometimes you have a question that no one’s thought of yet. Or you
just can’t find the answer that fits your unique scenario.

Breeze is accessible on any device and there is nothing to download or install. Regular feature updates will occur automatically, ensuring you always have the latest software available. There is no minimum number of units that you must manage.

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