The State of Conversational Customer Engagement: trends, predictions & best practices

With the ability to collect and analyse customer data, these tools can provide personalised recommendations, helping customers find what they need quickly and easily. Conversational AI tools can also engage with customers at critical moments in their buyer’s journey, providing expert guidance and nudging them to purchase. With AI-powered recommendation engines, conversational AI tools can…

Real world smart chatbot for customer care using a software as a service SaaS architecture IEEE Conference Publication

It is preferred and used by all kinds of businesses, but the list of its clients also includes big brands of the world like Adidas, LEGO, etc. Like its name, Chatbots are the bots that work as representatives in your absence to deal with your clients or potential customers. Chatbots are capable of having human-like…